Contact Us
Contacting the review team
When you reach out through this form, the message lands with editors who read and reply in English, and English is the only language the team uses for correspondence. If you write in another language, the reply may be delayed while the message is routed to a colleague who can handle it, so English gets the fastest turnaround.
Keep the conversation to the review itself. The form is not a secure channel.
Protecting your account details
Never send login credentials, passwords, payment card numbers, banking information, or scans of identity documents through this form. The messages pass through ordinary internet infrastructure, and the review team has no way to encrypt or safeguard financial data sent this way. Any legitimate operator will have a dedicated support system with proper security for such material, and that is where those details belong, if they need to be sent at all.
The same goes for gambling-account screenshots that show balances or transaction history. Refer to them by description rather than attaching the actual file.
When the form is not the right place
If you are experiencing difficulty with gambling, do not use this contact form. The review team is not a counselling service and cannot intervene in your account or your play. Look instead to the responsible-gambling resources that operate independently of the casino, where trained staff can discuss limits, self-exclusion and support options without charge and in confidence.
Most licensed operators also provide their own responsible-gambling section within the player account area, including tools to set deposit limits, loss limits or time limits, and to request self-exclusion. Those tools take effect directly and are the appropriate channel for restricting your own play. The contact form here is for feedback on the review content, not for account matters or for crisis support.
What happens after you send
Each message is read by an editor who checks it against the published review and corrects any error that is confirmed. The team does not forward inquiries to the casino, does not mediate disputes, and does not pass along complaints about a specific operator. For those matters, contact the operator's own support or the relevant regulator directly.
Turnaround is handled without undue delay, though a reply may take longer when the volume of incoming mail is high. If your message concerns an error in the review, include the page or section you are referring to so the editor can verify it quickly.